Returns & Exchanges Policy
At Green Tea Shops, we want you to enjoy every sip; however, due to the perishable nature of our products, we can only accept returns on unopened, sealed tea packages within 30 days of purchase. If your order arrives damaged or incorrect, please contact our support team immediately for a full replacement or refund.
Contact Support
Email our customer service team with your order number and photos of the unopened product or any shipping damage.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.
Pack and Ship
Securely package the tea in its original box and include the RMA form inside before dropping it off at your local courier.
Inspection and Refund
Once we receive and inspect the sealed items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing