Frequently Asked Questions
Everything you need to know about our premium green teas and shopping experience.
How do you ensure the freshness of your tea?
We source our tea directly from organic farms every harvest season. Each batch is vacuum-sealed and stored in climate-controlled environments to preserve its delicate flavor and antioxidant properties until it reaches your cup.
Do you offer international shipping?
Yes, we ship our premium green teas worldwide. Shipping costs and delivery times vary by destination, typically ranging from 7 to 14 business days for international orders.
Are your tea bags plastic-free and biodegradable?
Absolutely. Our pyramid tea bags are made from plant-based cornstarch (PLA), which is 100% biodegradable and contains no microplastics or harmful chemicals.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on opened tea. However, if your order is damaged during transit or if you received the wrong item, please contact us within 14 days for a full refund or replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I store my green tea at home?
To maintain quality, store your tea in a cool, dark place away from moisture, heat, and strong odors. We recommend keeping it in our original airtight tins or a sealed opaque container.